This Privacy Policy explains how Flourish International Trading Company, Limited collects, uses, stores, shares and protects personal information in the course of running its international trading and export operations.
Flourish International Trading Company, Limited respects the privacy of every person who contacts us, trades with us, works with us or visits our website. This policy explains what personal information we collect, why we collect it, how long we keep it and what choices you have. The developer name behind this website is Flourish Trade, and the legal entity responsible for the data described here is Flourish International Trading Company, Limited.
We have written this policy in plain language wherever possible. Where a defined term is needed, the meaning is explained at the point of first use. If you have questions after reading, please use the contact details in the final section and we will respond.
Flourish International Trading Company, Limited is an international trading and export company working in the fields of computer systems design and related professional services. Our office is located at:
We are the controller of the personal information described in this policy. That means we decide why information is collected and how it is used, and we are accountable for handling it lawfully and fairly.
This policy applies to personal information collected through our website, through email and telephone contact, through quotations and contracts, and through the ordinary course of sourcing, exporting, documenting and delivering goods on behalf of clients.
This policy does not apply to the internal records of our clients, suppliers or carriers, which they control in their own right. It also does not apply to information collected by a third party website reachable through a link from our pages, because that party sets its own rules.
We collect only the information we genuinely need for a stated purpose. The categories are described below.
Names, job titles, company names, business addresses, email addresses and telephone numbers of the people who deal with us on behalf of a client, supplier or carrier.
Orders, quotations, specifications, volumes, prices, payment references, bank details where a transfer is required, invoice records and correspondence about a shipment.
Consignee and consignor details, port pairs, container references, bills of lading, certificates of origin, permits and any declaration made to a border authority.
Information your browser sends automatically, such as the pages requested and the general region from which a request originates, used for security and to keep the site working correctly.
Information provided by job applicants, contractors and vendor representatives during an audit, qualification review or onboarding process.
Most information reaches us directly. You may send it through our contact form, write to us by email, call our office, sign a contract or provide documents during a trade programme. Some information is generated by our own records as a shipment moves through the workflow.
A limited amount of technical information is collected automatically when you visit our website. We collect this at a level appropriate to security and site performance, and we do not attempt to identify individual visitors from it in the ordinary course of operations.
We use personal information to respond to enquiries, prepare quotations, source goods, qualify vendors, coordinate freight, prepare customs documents, manage payments, keep accounting records and provide the services described on our services page.
We also use information to protect our operations, detect fraud or misuse, meet legal and regulatory obligations, resolve disputes and improve the quality of our working process. We do not use personal information for an unrelated purpose without first informing you.
Where the law requires a legal basis, we rely on one or more of the following. We process information to perform a contract with you or to take steps before entering one. We process information to pursue our legitimate interests in running a trading business, provided those interests are not outweighed by your rights. We process information to comply with a legal obligation, such as customs, tax or accounting rules.
Where none of the above applies, we ask for your consent and you may withdraw it at any time. Withdrawal does not affect processing carried out before the withdrawal.
International trade necessarily moves information across borders. A consignee address, a customs declaration or a carrier booking may be processed in a country other than the one in which the information was first collected.
When we transfer personal information internationally we take reasonable steps to ensure it receives an appropriate level of protection. These steps may include contractual clauses, vendor assessments and limiting the transfer to the information a receiving party genuinely needs to perform its part of the service.
We keep personal information only as long as it is needed for the purpose for which it was collected and for any period required by law. Transaction, customs and accounting records are generally kept for the period required by applicable tax, customs and company law.
Enquiries that do not lead to a contract are kept for a shorter period and then deleted or archived in a form that no longer identifies the person concerned. When the retention period ends, information is deleted or irreversibly anonymised.
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold. Access is limited to staff and contractors who need it to perform their work, and those people are bound by confidentiality obligations.
We use access controls, secure communication where appropriate, and periodic review of our records. No method of storage or transmission is completely secure, so we also maintain procedures for detecting, assessing and responding to any incident that may affect personal information.
Depending on where you live, you may have the right to be informed about how your information is used, to access the information we hold about you, to ask for corrections when something is inaccurate, and to ask for deletion when there is no continuing lawful reason to keep it.
You may also have the right to restrict or object to certain processing, to ask for a portable copy of information you provided, and to withdraw consent where consent is the basis for processing. To exercise a right, contact us using the details in the final section. We will verify your identity before acting, and we will respond within the period required by applicable law.
Our services are intended for businesses and professional users. We do not knowingly collect personal information from children, and we do not direct our website at children. If you believe a child has provided information to us, please contact us and we will take appropriate steps to remove it.
Our website may link to third party sites, such as a carrier tracking page or a customs authority notice. Those sites operate under their own privacy rules, and we encourage you to read them. We are not responsible for the content or the data practices of a site we do not control.
A single export transaction can generate several documents that contain personal and commercial information, including a commercial invoice, a packing list, a bill of lading, a certificate of origin and possibly a controlled-goods permit. These documents are shared with the parties and authorities that need them in order to move and clear the shipment.
Because these records form part of a legal and commercial chain, they may need to be retained for the full statutory period even if you later ask us to delete other information. Where deletion is not possible for this reason, we explain the constraint and limit further use of the record to the purpose that requires it.
We may send occasional business updates to people who have worked with us or who have asked to hear from us. These messages relate to trade lanes, service changes and operational notices. Every marketing message includes a simple way to opt out.
Opting out of marketing does not stop operational messages that are necessary to perform a contract or meet a legal duty, such as a shipment alert or a compliance notice. Those messages are not advertising and continue only while they are required.
We do not make decisions that produce legal or similarly significant effects about a person through automated processing alone. Where we use software to support a decision, such as scoring a vendor for reliability, a person reviews the result before it is acted upon.
If our use of automated tools changes in a way that affects individuals, we will update this policy and, where required, provide additional information or a route to request human review.
We maintain a response procedure for any incident that compromises the confidentiality, integrity or availability of personal information. The procedure covers containing the incident, assessing the risk to affected people, notifying them and the relevant authority where the law requires it, and taking corrective action to prevent a recurrence.
We keep a record of incidents and the steps taken. Where you are affected, we aim to tell you in plain language what happened, what information was involved and what you can do to reduce any risk.
We review this policy from time to time and update it when our practices, our services or the law change. The reviewed date appears near the start of this document. Material changes will be highlighted on this page, and where the change is significant we will provide a clearer notice.
We encourage you to revisit this policy occasionally so that you remain aware of how we handle personal information. Continued use of our services after an update means you accept the revised policy.
If you are unhappy with how we have handled your information, please contact us first so that we can investigate. Describe the concern, the date it arose and any reference number you hold. We will acknowledge your complaint, investigate it and provide a written response.
If you remain dissatisfied, you may escalate the matter to the data protection authority in your country or region. We will cooperate with a regulator that has jurisdiction over our handling of personal information.
Questions about this policy or about your personal information may be sent to the address below. We respond to privacy enquiries during Hong Kong business hours.
Flourish International Trading Company, Limited
Rm 2604 26/F AIA KOWLOON TWR LANDMARK EAST, 100 HOW MING ST, Kowloon Tong, Hong Kong (HK)
Email: appointments@flourishtrade.buzz
Phone: +13075548287
Thank you for taking the time to read this Privacy Policy. We are committed to handling your information carefully, and we welcome the chance to answer any question you may have.
We follow a simple rule when a new process is designed: collect the least information that will do the job, and keep it accurate while it is held. Before a field is added to a form or a record, the person designing the process must be able to explain why that field is needed and what would fail without it.
Accuracy is a shared effort. We ask clients, suppliers and carriers to tell us when a contact name, address, bank reference or consignee detail changes. When we learn that a record is wrong, we correct it promptly and, where the wrong record has already been shared, we take reasonable steps to notify the parties that received it.
Where information is used to make a business decision about a vendor or a counterparty, we give the person concerned a practical route to see the record and to dispute anything that is factually incorrect. Correcting a record is free, and we do not require a reason beyond the correction itself.
Everyone who handles personal information at Flourish International Trading Company, Limited receives an introduction to this policy and to the practical rules that follow from it. The introduction covers what may be shared with a carrier or a broker, what must never be placed in an unprotected message, and how to report a suspected incident.
Accountability is assigned to named roles rather than left to goodwill. A responsible person reviews the records we hold, answers requests from data subjects, and keeps the retention schedule current. When a process changes, the responsible person confirms that this policy and the related procedures still describe what actually happens.
We also review the vendors and service providers who touch our information. Where a provider cannot demonstrate reasonable safeguards, we either agree on improvements or move the work to a provider that can. This review is a normal part of onboarding, not an exception.
Our work is commercial rather than medical or personal in nature, and we do not ask for sensitive categories of personal information such as health details, biometric data or information about political or religious beliefs. If a document you send us happens to contain such information, we will use it only for the purpose for which you sent it and will not build it into any broader profile.
Where an engagement genuinely requires identity verification, we ask only for the minimum evidence needed to satisfy the check, and we limit who inside the company can see it. Once the check is complete and the record is no longer required, the supporting evidence is deleted in line with the retention schedule described above.
If you believe that sensitive information has reached us in error, please tell us so that we can remove it. We treat such a request with the same care as any other privacy request and will confirm when the removal is complete.
We aim to be transparent about the information we handle. Where we collect information directly from you, we explain the purpose at the point of collection. Where we receive information from a client or a carrier about a consignee or a contact person, we rely on the sending party to have a lawful basis for sharing it, and we use it only to perform the shipment or clearance it relates to.
We do not use personal information in a way that would be unexpected to the person concerned or unfair to them. If a new purpose would go beyond what this policy describes, we either seek consent or update this policy before the new use begins, so that the description always matches the practice.
This commitment applies across every part of our operation, including sourcing, vendor qualification, freight coordination, documentation, private label work and market entry advisory. The same standards travel with the information wherever it is processed.